In the spring of 1960, just after he turned 16, Chuck Stout went to work as a “garbage boy” at a McDonald’s in Toledo, Ohio. For 85 cents an hour, he swept and mopped the floors, kept the drive-in
lot tidy, filled the shake machine, and washed dishes. Chuck loved the job. It was an escape—somewhere to go that wasn’t the Weiler Homes public housing complex, where he lived with his mother and sister. They were barely scraping by. “My mom drank so much,” he says, “she didn’t know what I was doing.”
Not only did Chuck love his job, the job loved him. He went from garbage boy to french fry maker to burger cook to cashier. He became a manager, then a supervisor, then a field consultant,
then a professor at Hamburger University, where McDonald’s trains new franchise owners and managers. By 1976, Chuck was serving as a director of product development for the entire corporation. The next year, he was on the team that brought ice cream sundaes to the chain’s menu. For the effort, Chuck was rewarded with a handsome bonus and a personal letter from founder Ray Kroc, whose wisdom Chuck was fond of quoting from memory.
Chuck eventually got fed up with corporate culture and told
his superiors he wanted to go back out “in the field.” When two planes hit the World Trade Center in 2001, he was 57 and running his own McDonald’s franchise in Columbia, Pennsylvania. He rushed to Manhattan, where for three days he loaded up Egg McMuffins, hash browns, and coffee, first onto a luggage trolley, then a golf cart, and hauled them down to the debris pit to feed rescuers. The experience felt like the capstone of Chuck’s more than 40 years with the company. It was, he believed, the
most worthwhile thing he’d ever done...
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